Frequently Asked Questions
Everything you need to know about your Pawfect House experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within the continental US. Processing times may vary between 2-3 business days as many of our fashion pieces are made-to-order to ensure quality.
What is your return and exchange policy?
We offer a 30-day return policy for most unworn and unwashed items with original tags attached. Please note that personalized or custom-printed apparel cannot be returned unless there is a manufacturing defect.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to compare fit before placing your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Can I track my package after it ships?
Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials ethically sourced?
At Pawfect House, we prioritize sustainability. We partner with suppliers who adhere to fair labor practices and use high-quality, eco-friendly fabrics whenever possible.